For Shelving and Installation- UPDATED

 Lockers featuring clear polycarbonate door panels
that allow visibility into each compartment.
7. Cubby Lockers. Cubby Lockers featuring multiple small compartments for
organizing personal items, supplies, or mail. Available in open or closed
configurations with steel construction.
8. Imperial Shelving. Standing shelving for filing and organization.
9. Bulk Rack Shelving. Shelving engineered for storing oversized, heavy, or
irregularly shaped items. Design shall feature beam-and-upright design and
high weight capacity.
10. ESP Shelving. Steel shelving designed for general-purpose storage in offices,
backrooms, and light industrial spaces featuring adjustable shelves.
11. Q-Line Shelving. Boltless, quick-assembly shelving system built for medium-
to heavy-duty storage featuring box-beam shelf and tool-free assembly.
12. Stur-D Storage Shelving. Stur-D Storage Shelving is a boltless shelving
system featuring particleboard shelves and a flexible design that can
convert into a worktable.
13. Z-Line Shelving. Z-Line Shelving is a boltless steel shelving system with
adjustability, and quick assembly. The Z-shaped beams provide stability
while allowing shelves to be repositioned easily.
14. Record Archive Shelving. Record Archive Shelving is purpose-built for
storing archive boxes and managing long-term records. Its box-rail supports
Tennessee Tower, 22nd Floor • 312 Rosa L. Parks Avenue • Nashville, TN 37243
Tel: 615-741-9263 • tn.gov/generalservices
allow sliding and organization of cartons.
15. Capstone Shelving. Capstone Shelving is a high-quality steel shelving system
with adjustable shelves designed for professional environments.
16. L&T Shelving. L&T Shelving uses “L” and “T” posts to create a flexible,
reconfigurable shelving system for quick adjustments and expansions.
17. All Purpose Workbenches. All Purpose Workbenches provide a durable,
stable workspace for general tasks in workshops, labs, and maintenance
areas. Includes steel legs and optional hardwood or laminate tops.
18. Electronic Workbenches. Electronic Workbenches are engineered for
electronics assembly, testing, and repair, featuring grounding options,
power modules, and modular accessories.
19. Modular Workbenches. Modular Workbenches offer a highly customizable
workstation platform with options for drawers, shelves, risers, and
ergonomic accessories.
20. Modular/Mobile Tool Carts. Modular/Mobile Tool Carts are heavy-duty
rolling carts designed to transport tools, parts, and equipment efficiently.
Carts include configurable drawers, shelves, and storage options.
21. Service Carts. Service Carts are lightweight to medium-duty rolling carts
used for moving supplies, tools, and materials.
Packing Tables. Packing Tables are designed for shipping and fulfillment
operations, featuring shelves, roll holders, and accessory options to
streamline packing workflows.
b. All categories shall include all accessories offered within the category.
c. All steel components shall be thoroughly cleaned and phosphatized for rust
resistance in a five-stage pre-treatment process. A high grade of
polyester/epoxy powder paint is to be applied electrostatically with a gloss
reading of between 55 and 65. The finish shall have a salt spray rating of 250
hours or more.
Tennessee Tower, 22nd Floor • 312 Rosa L. Parks Avenue • Nashville, TN 37243
Tel: 615-741-9263 • tn.gov/generalservices
A.3. Installation Services. Installation of any products for which the cost is not included
in the List Price, shall be quoted, ordered, and billed as a separate line item.
Acceptance and approval of labor for installation of such products will be at the
sole discretion of the State.
a. The Contractor shall schedule installation with the Approved State Contact
within five (5) business days of receipt of product.
b. The Contractor shall provide confirmation of completion or a Punch List of
installation including an implementation schedule for final completion of said
Punch List within two (2) business days of original scheduled installation.
c. The Contractor shall complete all outstanding punch list items within a
maximum of twenty-one (21) days unless granted additional time, in writing, by
the State.
d. The Contractor shall provide acknowledgement of the project closeout and shall
invoice all products and labor within five (5) days of completion.
e. The Contractor shall charge no return or restocking fees for any products
returned within thirty (30) days of receipt.
f. The Contractor shall provide a detailed implementation plan to the Approved
State Contact describing all the activities necessary to successfully make
operational the full scope of services required by the Contract within ten (10)
business days of the Effective Date of the Contract. The Contractor shall obtain
State approval of its implementation plan prior to implementation.
g. The Contractor shall establish a Lead Installer for the project who will be the
main on-site point of contact for the State during installation. The Lead
Installer shall be responsible for activities including: attending pre-install
meetings if requested by the State; confirming delivery dates; confirming
installation dates; providing contact information for gaining building or
dock access; reporting missing, delayed, or damaged items to the State and
the Contractor; confirming receipt of drawings prior to install; ensuring all
relative paperwork is signed and returned in a timely manner; attending
punch walk-through; ensuring completion of punch list items.
h. Progress Meetings: Contractor shall participate in regularly scheduled
review meetings at a cadence specified by the State. The Contractor
shall inform the State on the Contractor’s performance on its
progress including project timelines, installation updates, and Service
Level Agreements.
i. The Contractor shall charge a predetermined Trip Charge for all four (4) regions of the state
Tennessee Tower, 22nd Floor • 312 Rosa L. Parks Avenue • Nashville, TN 37243
Tel: 615-741-9263 • tn.gov/generalservices
that is one flat rate per region. A single Trip Charge includes travel both to and from a specific
Moving Job. Any multiple Trip Charges on a single Moving Job shall be discussed with the
Project Manager(s) prior to the Moving job. The four (4) regions are included in Attachment
A.
j. The Contractor shall store product for thirty (30) days at its warehouse or other location at no
additional cost to the State.
A.4. Customer Service and Account Management. The Contractor is required to provide customer
service that satisfies the requirements of the Contract with representation to all of Tennessee's
geographical areas. The Contractor shall assign an account number to the State.
Tennessee Tower, 22nd Floor • 312 Rosa L. Parks Avenue • Nashville, TN 37243
Tel: 615-741-9263 • tn.gov/generalservices
a. Account Manager. The Contractor shall supply an Account Manager to be the
first point of contact with the State regarding the Contract, who shall be located
within twenty (20) miles of the STREAM office in Nashville, Tennessee, on a
regular basis for in-person meetings with State staff. This person will become
familiar with the Contract and the State Agencies and will be prepared to
handle all service issues and billing inquiries promptly. The Account Manager
will be required to attend and participate in a quarterly business update
meeting.
b. Quarterly Business Update. Each quarter, the Account Manager will review
orders for goods, Installation Services and Consulting Services, and, if
applicable, substitutions or changes in the goods or product lines offered.
c. Performance Review Meetings. At the request of the State, the Contractor shall
participate in weekly review meetings with the State during which the
Contractor shall provide updates on the Contractor’s performance regarding
the service level agreements outlined in Section A.5 of these Specifications.
d. Hours of operation. The Contractor shall provide customers service during on
business days, excluding State of Tennessee Holidays.
A.5. Service Level Agreements.
a. Quotes. Contractor shall provide a quote response within five (5) business days
(and drawings if necessary, within ten (10) business days) of receipt of request
from the State.
b. Order Confirmation. Contractor shall provide acknowledgement, in writing, of
receipt of a purchase order or placement of an order within two (2) business
days of the receipt or placement.
A.6. Delivery.
a. The Contractor shall deliver all goods within sixty (60) days of purchase order
issue. Standard delivery of all goods will be Inside and Ready for Use, unless
otherwise stated on a purchase order. The Contractor shall anticipate and make
necessary arrangements for access to the delivery location, considering
presence and availability of loading docks, parking, and hours of operation.
b. Shipping Confirmation. Contractor shall provide acknowledgement, in writing,
of manufacturer's ship date within one (1) week of receipt of a purchase order
and subsequent order placement.
c. Delivery Confirmation. Contractor shall provide acknowledgement, in writing, of
arrival of any goods and the receipt of these goods by the State within two (2)
business days of receipt.
Tennessee Tower, 22nd Floor • 312 Rosa L. Parks Avenue • Nashville, TN 37243
Tel: 615-741-9263 • tn.gov/generalservices
d. Rejected Items or Late Delivery. In the event the Contractor fails to meet the
requested delivery date, the State may cancel such order at that time, provided
product has not been shipped from the Contractor’s warehouse.
e. Delivery Clean Up. The Contractor shall be responsible for the removal and
disposal of all packaging materials and any other debris resulting from the
standard delivery of goods and installation.
A.7. Substitute Items Offered by the Contractor.
a. In the event that an awarded item is no longer being manufactured or is
replaced by a functionally equivalent item, Contractor may offer a substitute
item. The substitute shall:
1. Meet or exceed the functional, technical, and performance
characteristics of the item being replaced;
2. Not exceed the cost of the item being replaced by more than ten percent
(10%); and
3. Be available for order on the date Contractor requests to make the
substitution. Contractor shall not make any substitutions for awarded
items without the State's prior, written approval.
b. Contractor shall submit any proposed substitutions to the Project Manager and
shall include sufficient information to show that the criteria above are met. The
Project Manager may request sample substitutes for inspection or testing.