TWRA Region 1 Office Janitorial Services

al keys from the Facility Manager. The Contractor shall
sign for said keys and/or badges. The Contractor shall return all issued keys and/or badges at
the termination of contract.
D. Routine Janitorial Services
1. The following tasks shall be performed with the frequency noted:
a. Monday, Wednesday, and Friday
1) Doors, walls, partitions
2) Restrooms (1st floor and basement)
a) Clean, sanitize and polish toilets, sinks and urinals
b) Empty, line, clean and sanitize trash containers
c) Fill, clean and sanitize dispensers: soap, towel, tissue, and napkins. Contractor to
furnish all supplies.
d) Clean and polish glass mirrors, chrome, and hardware
e) Sweep, damp mop and sanitize floors
3) Floors
a) Sweep & Damp mop resilient
b) Vacuum rugs and carpet
4) Rugs and Outdoor Mats – Monday, Wednesday, Friday
a) Shake and vacuum
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5) Waste cans (1st floor and basement)
a) Empty and replace liner as needed
b) Clean (inside and out)-Monthly or as needed.
b. Weekly
1) Doors, walls, partitions
a) Clean entrance and other glass doors
b) Clean ledges and windowsills, which include inside building, entrance area, and
outside deck
c) Dust baseboards
2) Restrooms
a) Dust, damp mop, spot clean partitions and doors
b) Damp wipe walls by sinks and urinals
3) Kitchen
a) Sweep and mop floors
4) Miscellaneous
a) Clean, polish & sanitize drinking fountains
b) Clean & polish kick plates and thresholds
c) Clean & polish light switches, handles and push plates
d) Dust, damp wipe & sanitize desks, tables, phones, and tops of cubicles
e) Sweep porch, entrance areas and deck
c. Monthly
1) Miscellaneous
a) Dust lights
b) Dust and damp wipe chairs, clocks, and pictures.
c) Clean and vacuum vents, louvers, fans, and blinds
d) Vacuum upholstered furniture and drapes
e) Clean, organize, and restock janitor’s storage area
f) Vacuum grills
g) Damp wipe walls of shower stall in basement restroom
h) Sweep halls in basement
d. October and April
1) Windows
a) Detail Clean inside and outside windows to streak free
2) Rafters
a) Dust rafters
b) Cover equipment below prior to dusting
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E. Special Considerations
1. The contractor shall assist in additional custodial duties as assigned by the Facility Manager.
2. The contractor shall notify the Facility Manager of any issues or items needing repair.
3. The contractor shall be responsible for supervision of contractor employees, and the frequency
specified while performing services under this contract agreement.
4. The contractor shall be able to lift 25–50-pound loads and shall be able turn, push, and pull
objects or loads up to 50 pounds.
5. The facility administrator shall schedule and approve the bi-yearly cleaning.
F. Requirements
1. Contractor shall invoice TWRA monthly as outlined in the terms and conditions.
2. Safety signs indicating wet or slippery floors shall be placed during each cleaning task and
remain until the floor is dry.
3. All safety signs shall be removed from the area before the cleaning staff exits the premises each
day.
4. The contractor shall furnish all manpower, equipment, warning signs, materials, and supervision
to perform the services required at the frequencies specified.
5. All equipment shall be maintained in satisfactory operating condition.
6. Contractor shall distribute and install expendable supplies.
7. Refill service includes replenishing paper supplies, soap, and hand sanitizer. Clean dispensers.
Replace batteries if applicable.
8. The contractor shall furnish expendable supplies, such as toilet tissue, hand towels, soap, plastic
trash can liners, etc. Contractor shall distribute and install expendable supplies. Contractor shall
notify Region staff of supply replacement needs in a timely manner so new items can arrive
prior to running out of needed expendable supplies.
a. Toilet tissue shall be two (2) ply facial quality tissue.
b. Towels shall be paper, disposable, kraft or bleached white to fit existing holders, rolls and/or
folded sheets. Highly absorbent, soft to the touch.
9. The contractor shall furnish all cleaning supplies, such as glass cleaner, disinfectant, polish, etc.
The cleaning supplies shall not contain any strong smells as several people have hypersensitivity
to smells.
10. The contractor shall provide operational materials: buffers, brooms, vacuum cleaners, mops,
buckets, etc.
11. Trash/ Debris includes removal and replacement of can liners. Disposal of empty boxes and
other items specified by the Client. Wipe walls adjacent to trash cans. Clean trash cans as
needed per liquid spillage or debris on exterior of trash can.
12. The contractor shall always employ the quantity and quality of supervision necessary to the
effective and efficient management of cleaning operations.
13. All supervisors shall have an intimate knowledge of the various cleaning tasks, equipment, and
materials to be able to both properly train and direct the cleaners in their individual tasks and to
maintain and control an effective inspection and follow up program.
14. All services are to be performed as specified in the solicitation except legal holidays proclaimed
by the commissioner of personnel.
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15. For all operations where furniture and equipment must be moved, no chairs, wastepaper
baskets or other similar items shall be stacked on desks, tables, or windowsills. Upon
completion of work, all furniture and equipment must be returned to its original position.
16. After sweeping and dust mopping operations, all floors shall be clean and free of dust and
streaks. No dirt shall be left in corners, behind radiators, under furniture, behind doors, on stair
landings or treads. No dirt shall be left where sweepings were picked up.
G. Definitions
1. ‘Scrub’ in the context of these specifications shall mean the removal of all foreign material from
a floor by use of a cleaning solution of water and detergent and resulting in a surface free of all
surface and embedded dirt (including heel marks) and residual cleaning solutions and films.
2. Dust Mops: All dust mops are to be specially treated before use to aid in the removal of dust and
dirt. After dust mopping, floors are to be free of all litter, debris and grit. Treatment, which
leaves an oil film on the floor, is prohibited.
3. Dusting: Dust shall not be moved from place to place, but removed directly from the areas in
which it lies by the most effective means: appropriately treated dust cloths, vacuum tools, etc.
When doing high cleaning, dust shall not be allowed to fall from high areas on to furniture and
equipment below.
a. Personal items will not be moved.
b. Dust open areas only on desks, bookcases, tables, organizers, partitions, and cubicles.
c. Detail Dusting will be performed on baseboards, chairs, doors, trim, blinds, air vents,
and exhaust fans.
d. This service includes removal of cobwebs throughout the location.
e. The following conditions shall exist after the completion of each dusting task:
1) There shall be no dust streaks.
2) Corners, crevices, moldings, and ledges shall be dust free.
3) There shall be no oils, spots, or smudges on dusted surfaces caused by dusting
tools.
4) When inspected with a flashlight, there shall be few or no traces of dust on any
surface.
4. Damp Wiping: This task consists of using a clean damp cloth or sponge to remove all dirt, spots,
streaks, and smudges from walls, glass and other specified surfaces and then drying to provide a
polished appearance. The wetting solutions shall contain an appropriate cleaning agent. When
damp wiping in toilet areas, a multipurpose (disinfectant/deodorizer) cleaner shall be used.
5. Bright Metal Polishing: Shall be performed by damp wiping and drying with a suitable cloth
provided a polished appearance is obtained by this method. However, if a polished appearance
cannot be produced, an appropriate metal polish shall be used.
6. Porcelain Ware Cleaning: Porcelain fixtures (Drinking Fountains, Wash Basins, Urinals, Toilets,
Etc.) Shall be clean and bright; there shall be no dust, spots, stains, rust encrustation, or excess
moisture. Walls and floors adjacent to fixtures shall be free of spots, drippings, and watermarks.
7. Spot Cleaning: Following this operation, smudges, marks, and/or spots shall have been removed
from the designated areas without causing unsightly discoloration.
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8. Sweeping and dust mopping: All dust mops shall be specially treated before use to aid in the
removal of dust and dirt. Treatment which leaves an oil film on the floor shall be prohibited.
After sweeping and dust mopping, floors shall be free of all litter, debris, grit, dust, and streaks.
No dirt shall be left in corners, behind heaters, under furniture, behind doors, on stair landings
or treads. No dirt shall be left where sweepings were picked up.
9. Wet mopping and scrubbing: All floors shall be properly prepared, thoroughly swept to remove
visible dirt and debris, gum, tar, and similar substances from the floor surface. On completion of
the mopping and scrubbing, the floor shall be clean and free of dirt, water streaks, mop marks,
strings, etc. Floors shall be properly rinsed and dry mopped to present an overall appearance of
cleanliness. All surfaces shall be dry and corners and cracks clean. When scrubbing is
designated, it shall be performed by machine or by hand with a brush.
10. Rugs and Carpets: After each vacuuming, all rugs and carpets shall be clean and free of dust
balls, dirt, and other debris; the nap shall lie in one direction.
11. Window Cleaning:
a. Cleaning shall be inside/outside.
b. Spot Clean Glass includes leave glass free of splash, smudges, streaks on interior
windows, door glass, partition, and cubicles.
c. Detail Clean Glass includes full surface of interior glass, door glass, partition, and
cubicles using a squeegee and/or microfiber rag.
d. The contractor is to use a cleaning agent applied by sponge and removed with a
squeegee to prevent smears and streaks on glass (E.G., Tri-Sodium/Water solution).
e. In addition, all tape and other gummed articles shall be removed from widow surface by
means of a razor blade, or similar instrument, prior to cleaning.
f. The contractor will remove all items from the windows, utilize a drop cloth to prevent
watermarks, and upon completion of the cleaning, replace items.
g. All blinds and drapes will be removed by the contractor to permit easy access to the
window for cleaning and to prevent damage by water and/or unnecessary handling.
h. Blinds and drapes to be replaced and secured in their original position.
i. The facility administrator shall schedule and approve window cleaning.